Hyster enjoys a unique relationship with our customers. We strive to create total customer satisfaction created through world class manufacturing. Our objective is to anticipate the needs of each and every customer as well as deal with them with forklifts that deliver the reliability, the value and the performance which they truly demand.
At Hyster, we believe in starting with the customer. We annually perform focus groups and offer an on-going voice of customer research both on-line as well as in the field. We have more than 400 design engineers to translate that input into intelligent designs by implementing our rigorous review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
In order to guarantee the lowest ownership cost and total reliability all of Hyster's equipment are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing Which is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total customer satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality Every Time
To initiate quality from the start, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities like for example quality verification and part sequencing. It also utilizes torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits really hold every employee responsible for consistent quality, together with the 5s workplace organization in place to help us accomplish it.
As standard with all our products, Hyster offers a wide array of features. The corporation has remained completely devoted to its key focus on safety and quality, on being innovative every time, and by providing several of the best material handling machines on the market. These are only a few of the reasons Hyster has become a leader within the industry.